Sales and Service after Covid19

Service Description

This is not a webinar or an online course. It's a one-day training and information session tailored to the needs and requests of participants. Continuous interaction with the instructor aims to provide all participants with instructions and techniques, tools, and practical strategies to apply immediately to their sales activities. Topics Today more than ever, in a period in which all managers and company leaders are focused on what to do and how to: Give employees and customers a sense of security Dispose of excess and out-of-season merchandise Resume and increase sales Meet and achieve company KPIs And much more. We've lost sight of WHO should be doing all this... those on the front lines in stores and companies, in contact with customers and colleagues... Their emotions, their experiences, their motivations, and their skills... Are they emotionally and technically ready to support the company in overcoming this moment? Only if we can convey to our Human Resources how important it is to be HUMAN right now, then we can also enhance our corporate RESOURCES and re-engage the "NEW" customer. Contents - What does selling mean after Covid-19 - Processing your emotions - Finding an internal and external emotional and motivational balance with colleagues - Mastering verbal communication techniques: "The power of words," which replaces the smile covered by a mask - Understanding and applying body language techniques with social distancing Duration: 4 hours Audience: Company employees, salespeople, clerks, sales agents, representatives, retail and large-scale retail workers, up to 40 participants. Group Speakers: Counselor Expert in Communication and Behavioral Techniques The training will be delivered using a methodology based on alternating theoretical sessions with practical examples from real-life situations, designed to provide instructions on how to improve balance and allay fears and concerns among clients and colleagues. The virtual classroom will also allow for instant feedback to further engage and motivate participants. A Certificate of Attendance will be issued at the end of the course. Contact us to schedule a convenient appointment.