Objective

The training course aims to develop the skills necessary to undertake a career as assistant manager / director, an extremely sought-after and very current profession. The figure of Management Assistant is certainly strategic and transversal within company realities. Not only is he responsible for managing agendas and planning activities, acting as the manager's operational alter ego, but he also often represents the liaison figure between management and external customers, and between management and other company functions. Even in medium or small-sized companies, the entrepreneur increasingly needs a trusted figure who, on the one hand, is capable of actively intervening in the administration of the company, and on the other represents an element of effective communication with the other collaborators. The activity therefore requires excellent planning skills, problem-solving skills, tact, discretion and excellent communication qualities.

Recipients

Secretarial and customer service employees, receptionists and all front office figures who maintain relations with the public and/or usually manage the first contact with the customer.

Job seekers who aspire to enter the company with already acquired professional skills, to have greater insertion opportunities that can be used in multiple organizational contexts.

Duration

15virtual classroom hours live with the teacher - once a week - on Tuesday evenings from 5.30pm to 8.30pm

1hour of personalized individual consultancy (video call)

Delivery mode

The training activity is delivered live on a virtual platform by applying a methodology based on the alternation of theoretical sessions, videos, exercises and the use of practical examples on real situations aimed at providing instructions for use on the behaviors to be followed to strengthen balance and dissolve fears and concerns of customers and colleagues. It is the ideal course for those who have to reconcile personal commitments and demands, as it guarantees continuity of training without missing a single meeting.

Contents

The company: work organization and company structure
Communicate proactively: the factors that influence communication behavior in the company, assertiveness.
Corporate communication
Online and offline communication
The degree of message distortion and different communication styles
Management of objections and critical issues
Working in a team and self-motivation techniques
Stress management
Problem Solving and Decision Making
Six hats technique
Color profile and behavioral attitudes
Time Planning and Day-by-day
Task planning techniques - important - urgent - priority
Data and privacy management and storage
Support for the personnel office - Collecting CVs - Publishing an advert
Tools Google Workspace (formerly GSuite), gmail, drive, documents, sheets, calendar, keep tasks
Organize meetings and work events
Procedures and tools for organizing trips, booking tickets and overnight stays.

Attested

At the end of the training course, the Certificate of attendance and practical training recognized by Federmanager will be issued.

Additional Notes

The training course has a limited number of participants and will begin once there are at least 6 participants

LAST PLACES AVAILABLE!!! TAKE ADVANTAGE OF IT.........

LAST SEATS discount rate

€169.00 (VAT included)

For those who make the payment in a single payment byon 01 April 202 by bank transfer

Registration fee and payment methods

€240.00 (VAT included)

the registration fee will be requested only upon reaching the minimum number of participants and by bank transfer).

Divided into: €120.00 by April 5th and €120.00 by April 20th.