In today's business environment, the practice of active listening it is essential to express empathy and inclusiveness towards one's colleagues, so as to create a positive background for workers. Active listening is a listening technique that involves focusing on what the other person is saying and truly understanding their point of view. The practice of active listening goes beyond basic listening, which includes receiving the other interlocutor's message, and moves towards empathic reception and understanding of the other.
Furthermore, active listening is also addressed to oneself, highlighting one's point of view as a relevant opinion within the conversation and relationship with others. Active listening necessarily leads to empathic feedback, which is necessary as a self-correcting mechanism when comparing with others. The deprivation of feedback also prevents personal performance, impacting on company work processes. This professional in-depth course it will therefore allow you to refine these practices.
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CONTENT OF THE ACTIVE LISTENING AND EM FEEDBACK COURSEPATIC:
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Suspension of judgments and prejudices
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Unconditional observation and listening
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"Here and Now" technique
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The activation of empathy
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Pay attention to the physical-spatial context in which the conversation takes place
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Verification of understanding and reception of the message
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Construction and return of feedback
Duration: 6 total hours divided into 2 meetings of 3 hours each
The training activity will be delivered by applying a methodology based on the alternation of theoretical sessions and the use of practical examples on real situations aimed at providing instructions for use on the behaviors to be followed to strengthen balance and dissolve fears and worries.ons of customers and colleagues.
The virtual classroom will also allow the use of instant feedback to better involve and motivate users.
At the end of the course you will be issued a AttestParticipation act.
Contact us to arrange a more convenient appointment for you together.
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