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Communication Techniques and Conflict Management Course

The power of the Word

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The term communication contains many meanings, just think of the fact that the words enunciated in every type of speech contain at least two levels: a first level of content in which contents, news, information, real data are transmitted to the interlocutor; and a second level of relationship in which we question the relational dynamics between people.


The course in communication techniques and conflict management provided for the "objective functions" was designed and organized with the precise purpose of optimize the communication process and interactive exchange. This professional in-depth course will allow, on the one hand, to increase the effectiveness of the processes of transmission and reception of information, eliminating possible distortions in understanding or misunderstandings that often undermine communication.hello foperation of organizations; on the other, to use communication as a real "management lever" for coordinate a team and achieve results.


  • Verbal and non-verbal communication

  • Online and offline communication

  • Written communication

  • Tools for exploring your communication skills

  • Communication techniques suited to the communication skills of our collaborators

  • What are Feedback, Praise and Constructive Criticism

  • How to use return tools for an effective return

  • Leadership Matrix

  • Let's understand together when and how to direct, train and delegate

Duration: 20 total hours divided into 5 meetings of 4 hours each


The training activity will be delivered by applying a methodology based on the alternation of theoretical sessions and the use of practical examples on real situations aimed at providing instructions for use on the behaviors to be followed to strengthen balance and dissolve fears and concerns of customers and colleagues.

The virtual classroom will also allow the use of instant feedback to better involve and motivate users.

At the end of the course you will be issued a Certificate of attendance.


Contact us to arrange a more convenient appointment for you together.

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