Communication Techniques and Conflict Management Course
The term communication contains many meanings. Just think of the fact that the words spoken in any type of discourse always include at least two levels: a first content level, in which information, news, real data, and facts are transmitted to the interlocutor; and a second relationship level, in which we reflect on the relational dynamics between people.
The course in Communication Techniques and Conflict Management, designed for “key roles” within organizations, has been planned and structured with the specific purpose of optimizing the communication process and interactive exchange.
This professional development course will allow participants, on the one hand, to increase the effectiveness of information transmission and reception processes, eliminating possible distortions in understanding or misunderstandings that often threaten the smooth functioning of organizations. On the other hand, it will enable participants to use communication as a true management leverage to coordinate a team and achieve results.
Course Contents
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Verbal and non-verbal communication
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Online and offline communication
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Written communication
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Tools to explore one’s own communication attitudes
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Communication techniques suited to the communication styles of collaborators
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What feedback, praise, and constructive criticism are
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How to use feedback tools effectively
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Leadership Matrix
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Understanding together when and how to lead, train, and delegate
Duration and Format
Duration: 20 total hours divided into 5 sessions of 4 hours each.
Methodology: The training activity will be delivered through a methodology based on alternating theoretical sessions and practical examples drawn from real situations, aimed at providing practical guidance on behaviors to adopt in order to strengthen balance and dissolve fears and concerns among clients and colleagues. The virtual classroom will also allow the use of instant feedback to further engage and motivate participants. At the end of the course, a Certificate of Participation will be issued.
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